WARRANTY REQUEST FORM
We’re very sorry to hear that you had a bad experience with our product.
It’s our goal to deliver the highest quality of products to all of our customers.
Please submit the warranty claim form below and we will contact you as soon as possible.
WARRANTY REQUEST FORM
We’re very sorry to hear that you had a bad experience with our product.
It’s our goal to deliver the highest quality of products to all of our customers.
Please submit the warranty claim form below and we will contact you as soon as possible.
FROM K9 HANDLER TO K9 HANDLER WITH LOVE AND RESPECT FOR ALL KIND OF WORKING DOGS
WITH OR WITHOUT VAT
CROSS BORDER VAT.
All prices displayed on our website are VAT exclusive. According to EU tax legislation, if your shipping destination is one of the EU country, 21% Latvian VAT will be applied to your purchase. Your VAT rate will be displayed at the checkout page after selecting your shipping destination and your final invoice will include 21% VAT.
BUYING WITH IR WITHOUT VAT?
In the following situations we don't have to charge 21% VAT:
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Customers from EU countries with a registered VAT number (customer's action needed)
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Customers outside the EU (*) for both businesses and private individuals (0% VAT will be applied automatically at checkout)
CUSTOMERS FROM EU COUNTRIES WITH A REGISTERED VAT NUMBER
If you have a valid EU VAT number, you are entitled to 0% VAT, but unfortunately our system does not allow us to automatically process 0% VAT during the checkout in this case. Please send us an email to info@k-9.lv and we will invoice you with 0% VAT. We are obliged to verify your VAT number and name with the EU VAT database (VAT Information Exchange System). If you order within the EU and you do not have a valid VAT number to your name according to EU VAT database, 21% VAT will be charged.
SHIPPING DESTINATION OUTSIDE OF EU
For orders with a shipping address to non-EU countries* we automatically charge 0% VAT for both private individuals and companies. The country of delivery is decisive for determining the VAT rule so if your shipping destination is outside the EU, your cart page will display 0% VAT rate.
Please Note:
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Once your invoice has been paid, we will not be able to make any changes. If you would like to reclaim the VAT, you will have to do so with your own countries' tax authorities.
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Local import duties, taxes, and other customs fees are not included in the total price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be.
* The list below provides a list of territories where the EU rules regulating VAT apply or not apply:
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Areas outside of the EU that are included for EU VAT regulations are: Isle of Man and Monaco, Azores and Madeira.
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Areas related to the EU Member states that are excluded from EU VAT regulations: French overseas territories, Canary Islands, Gibraltar, Greenland, Netherlands Antilles, Channel Islands.
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Other areas which are neither part of the EU nor are the EU VAT regulations applicable: San Marino and Andorra.